What if I wish to cancel my order before delivery?

• You can cancel your order within 24 hours of placing the order by contacting our sales associate or the showroom where your purchase was made. For orders cancelled within 72 hrs of placing the order, full amount paid will be refunded within 48 hrs to original mode of payment. Cancellation charges may apply for such scenarios which will be informed by our customer care executive.

What if I have received a damaged product?

• We work with sellers who have highly specialized quality control measures that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at Mail.
• Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measure to solve the problem.

What if I do not like the product or cannot take delivery of my order?

• We, at IN HOUZ DECOR, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
  
  In the rare case when you absolutely don't like the product or don't have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The following restocking fees are applicable:
  

  For products priced less than Rs. 10000 (other than sofas)

  1. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 500, then there is no additional charge but no money will be returned
  2. In case you want to exchange the item for a different product that is priced up to Rs. 500 lesser than the current item, then an additional charge of Rs. 500 less the differential price between two items will be levied
  3. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 500 plus the differential price will be levied
  4. In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 1000 will be levied against your order

For products priced above Rs. 10000 (other than sofas)

1. In case you want to exchange the item for a different product that is priced lesser by more than Rs. 1000, then there is no additional charge but no money will be returned
2. In case you want to exchange the item for a different product that is priced up to Rs. 1000 lesser than the current item, then an additional charge of Rs. 1000 less the differential price between two items will be levied
3. In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 1000 plus the differential price will be levied
4. In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 2000 will be levied against your order

For Sofas: We manufacture sofas against a particular order that you have placed, and hence ask you to prepay 20% of the cost; we cannot offer exchanges or cancellations of any kind on sofas.

FOR ALL PRODUCTS: Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.